Refund policy
Returns & Refunds
At VoyagePaws, we want you to have a great experience with your order. If something isn't right, please contact us and we'll work with you to find an appropriate solution.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, incorrect, or missing an item that should have been included with your selected configuration, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, we may ask you to provide photos or video showing the problem and details of your order.
Depending on the situation, we may provide a replacement, resend the affected item, or issue an appropriate refund.
Items that aren't eligible
We currently do not accept returns or refunds simply because:
- You changed your mind
- You no longer want the product
- You don't like the product
- You ordered the wrong color, configuration, or variant
- You entered an incorrect shipping address
Please carefully review your selected variant and shipping information before completing your purchase.
Lost or undelivered orders
If your order does not arrive within the expected delivery timeframe, please contact us so we can investigate the shipment and tracking information with our shipping and fulfillment partners.
If an order is confirmed to be lost, we'll work with you to determine the appropriate resolution.
Before sending anything back
Please do not send a product back without contacting VoyagePaws first.
If a return is approved or required, we'll provide you with the appropriate return instructions.
Contact us
For questions regarding an order, return, refund, or damaged product, please contact us through our customer support email - voyagepaws.com@gmail.com